Privacy Policy

At Paashh, we believe that trust is the quietest form of luxury. The details you share with us your name, a delivery address, a preference remembered from one visit to the next are held with the same care we bring to everything we make, from soil to soul. This Privacy Policy sets out, plainly and in full, what personal information we collect, why we collect it, how we protect it, with whom we share it, and the rights you hold over it.

This Policy is issued by Paashh Enterprises (“Paashh,” “we,” “us,” or “our”) and applies to your engagement with us across our websites at paashh.com and shop.paashh.com (together, the “Site”), our online store, our cafés in Mumbai and Pune, and every reservation, order, subscription, or enquiry you make with us. It should be read together with our Terms & Conditions.

By accessing the Site, reserving a table, subscribing to our newsletter, or placing an order, you acknowledge that you have read and understood this Policy and consent to the practices described here. We encourage you to read it with care before availing our products or services.

1. Definitions

• “Personal Information” means any information relating to an identified or identifiable individual such as name, contact details, address, or order history.
• “Site” means our websites at paashh.com and shop.paashh.com, together with their subdomains and content.
• “Store” means our online store, hosted on a third-party commerce platform, through which we offer fashion, home décor, pantry, and allied products.
• “Cafés” means our physical spaces in Mumbai and Pune, and any location we may open in future.
• “Processing” means any operation performed on Personal Information, including collection, storage, use, sharing, and deletion.
• “Applicable Law” means the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and rules made thereunder, and any other data protection law in force in India.

2. The Information We Collect

We collect only what allows us to serve you well. Depending on how you engage with us, this may include:

Identity & contact information

• Your name, email address, phone number, and billing or delivery address, gathered when you reserve a table, place an order, create an account, or write to us.

Order, reservation & preference information

• The items you purchase, sizes and styles, gifting notes, reservation particulars, special-occasion requests, and preferences you choose to share.

Payment information

• Transaction details necessary to complete your purchase. Your full card or banking credentials are collected and processed directly by our payment partners under their own secure systems Paashh does not collect or store your complete payment details.

Communications

• Messages, feedback, reviews, and enquiries you send us by email, WhatsApp, telephone, or social channels.

Technical & usage information

• Your device type, browser, IP address, and the ways you navigate and interact with the Site, gathered through cookies and similar technologies.

3. How We Collect Your Information

We collect Personal Information in three ways:

• Directly from you when you reserve a table, place an order, create an account, subscribe to our newsletter, or contact us.
• Automatically as you browse the Site, through cookies and similar technologies that record technical and usage data.
• From trusted partners such as our payment gateways, commerce platform, reservation partners, and courier partners, strictly to fulfil your order or booking.

4. How We Use Your Information

We use your Personal Information only for purposes that serve you and the responsible running of our house, including to:

• Process, fulfil, and deliver your orders, and manage exchanges, credit notes, and warranty matters.
• Confirm and manage your café reservations, gatherings, and special arrangements.
• Communicate with you regarding your order, booking, or enquiry, and provide attentive customer care.
• Share stories, offers, and updates where you have chosen to hear from us thoughtfully, and never more often than we would wish for ourselves.
• Understand what our community values, and improve our Site, products, and service.
• Detect and prevent fraud or misuse, and protect the safety and rights of our guests, our team, and Paashh.
• Meet our legal, regulatory, accounting, and reporting obligations.

5. Cookies & Similar Technologies

Our Site and Store use cookies and similar technologies to remember the contents of your cart, keep you signed in, understand how the Site is used, and personalise your experience. You may accept or decline non-essential cookies through the notice presented on the Site, and you may adjust or clear cookies at any time through your browser settings. Please note that declining certain cookies may affect how parts of the Site function.

6. How & With Whom We Share

We do not sell or rent your Personal Information. We share it only where it is necessary, and only with those bound to protect it, including:

• Payment gateways, to process your transactions securely.
• Courier and logistics partners, to deliver your orders.
• Our commerce, hosting, and technology providers, who operate the Site and Store on our behalf.
• Reservation and communication partners, to manage your bookings and messages.
• Professional advisers, auditors, and authorities, where required by law, court order, or to establish, exercise, or defend legal rights.

Where we engage service providers, we require them to safeguard your information and to use it only for the purposes for which it was shared.

7. Minors

Our Site, Store, and online services are intended for persons who are eighteen (18) years of age or older. We do not knowingly collect Personal Information from children without the consent of a parent or legal guardian. Where a child accompanies you to our cafés or a celebration, any information shared is provided by, and remains the responsibility of, the accompanying adult. Should we learn that a minor’s information has been collected without appropriate consent, we will take steps to delete it.

8. Keeping Your Information Secure

We maintain reasonable technical, organisational, and physical safeguards designed to protect your Personal Information against unauthorised access, alteration, loss, or misuse. Access within Paashh is limited to those who require it to serve you. While we hold this responsibility seriously, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security. You, too, play a part please keep any account credentials confidential and known only to you.

9. How Long We Keep Your Information

We retain your Personal Information only for as long as is necessary to fulfil the purposes set out in this Policy to serve your orders and bookings, to honour our exchange and warranty terms, and to satisfy legal, accounting, or reporting requirements. When it is no longer required, we securely delete or anonymise it.

10. Where Your Information Is Stored

Your Personal Information is stored and processed on secure systems operated by us and our trusted service providers. Some of these providers may store or process data on servers located outside India. Where information is transferred across borders, we take reasonable steps to ensure it continues to be protected in a manner consistent with this Policy and Applicable Law.

11. Your Rights & Choices

Subject to Applicable Law, including the Digital Personal Data Protection Act, 2023, you hold the following rights over your Personal Information:

• Right to access to obtain confirmation of, and access to, the information we hold about you.
• Right to correction to request the correction of information that is inaccurate, incomplete, or outdated.
• Right to erasure to request the deletion of your information, where it is no longer required and subject to our legal obligations.
• Right to withdraw consent including to unsubscribe from our newsletter at any time, through the link in our emails or by writing to us.
• Right to grievance redressal to raise any concern regarding the handling of your information with our Grievance Officer.
• Right to nominate to nominate another individual to exercise your rights in the event of death or incapacity, as provided under Applicable Law.

To exercise any of these rights, please write to us at pune@paashh.com. We will respond within a reasonable time and in accordance with Applicable Law. We may ask you to verify your identity before acting on a request.

12. Marketing & Your Preferences

We write to you only where you have chosen to hear from us. You may opt out of our newsletter and marketing communications at any time, without affecting the messages we send in connection with your orders, reservations, or enquiries, which are necessary to serve you.

13. Links to Other Places

Our Site may link to external websites, partners, or social platforms whose privacy practices we do not control and for which we are not responsible. We encourage you to read their policies before sharing your information with them.

14. Severability

If any provision of this Policy is found to be unlawful, void, or unenforceable, that provision shall be severable and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force.

15. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our offerings, or Applicable Law. The current version will always be available on the Site, marked with its effective date. Your continued use of the Site, Store, and our services following any update signifies your acceptance of it. We encourage you to revisit this page from time to time.

16. How to Contact Us

For any question or request regarding this Policy or your Personal Information, please reach us at:

Paashh Enterprises

E2, Hiremath Park, Plot No. E1, next to Orange Ivy School, Kalyani Nagar, Pune, Maharashtra 411006

Email: pune@paashh.com · Phone: +91 9545920165

17. Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules thereunder, the contact details of our Grievance Officer, who may be approached for any complaint or concern regarding the Processing of your Personal Information, are set out below:

Name: [●] to be designated

Grievance Officer, Paashh Enterprises

E2, Hiremath Park, Plot No. E1, next to Orange Ivy School, Kalyani Nagar, Pune, Maharashtra 411006

Email: pune@paashh.com · Phone: +91 9545920165

We will acknowledge and address grievances within the timelines prescribed under Applicable Law.